Frequently Asked Questions

Our products are proudly 100% Australian owned and made, ensuring the highest quality and safety standards. They’re free from preservatives, parabens, mineral oils, fragrances, and colors, making them perfect for even the most sensitive skin. We are committed to cruelty-free practices, so our products are never tested on animals.

Learn more about our Olive & Bee Products:

How do I choose the right product?

Our Olive & Bee® product range includes Intimate Cream, Lip Balm and Body Balm. All our products are 100% natural and contain no hormones or preservatives.

Our Intimate Cream helps relieve vaginal dryness and moisturise sensitive vulval and vaginal tissues. It can also be used as a massage oil and to help with the comfortable insertion of items such as pessaries, dilators and applicators. The Intimate Cream is available in 55ml and 6ml tubes. With no active ingredients, it is safe to use daily. A 55ml tube typically lasts around 3 months, depending on usage.

Our Lip Balm helps keep dry lips soft and moisturised. It is gluten free and comes in a 14g tube. How long it lasts will depend on how often you apply it. Please note: The lip balm does not contain sunscreen (SPF).

Our Body Balm is a moisturising balm designed to help hydrate dry skin. Its rich, thick formula is ideal for commonly dry areas such as elbows, knees, and heels. Available in a 35g tube, it is safe to use daily.

Please remember that this is not individual health advice – please follow the recommendations of your health professional.

How should I apply the Intimate Cream?

Most Olive & Bee® Intimate Cream users apply the cream with their fingers; however, some do use an applicator to use higher in the vagina. We do not sell applicators. These are readily available with a quick web search.

Is the Intimate Cream compatible with condoms?

Unfortunately, oil-based lubricants are not compatible with condoms. To be compatible, the lubricant must be water based and then needs to have a preservative added. To create a 100% natural intimate cream, we realised that we could not achieve condom compatibility.

Is the Intimate Cream fertility safe?

Lab testing of semen at a fertility clinic has indicated that its likely not toxic. Please check with your health professional.

Is the Intimate Cream compatible with silicone products such as dilators?

Our Intimate Cream can be used with silicone products such as dilators. However, it is possible that the oil will cause some degradation of the product over time.

What if I'm allergic to bees?

Usually, people with an allergy to bee venom will be okay with products containing beeswax. The wax we use is pharmaceutical grade and free from other bee products.
If you want to be sure, try a test patch on your arm first before applying in other areas. Please remember that this is not individual health advice – please follow the recommendations of your health professional.

What if the products separate and become runny?

Our products do not contain any chemicals which some cosmetic companies use to stop their products from splitting. This is especially common in hot weather, so try to keep your Olive & Bee® products at room temperature. If the product does become runny, just give the tube a quick shake and massage, and the consistency should be restored.

Can products stain clothes and sheets?

Being oil based, it is possible that these products could stain certain fabrics. Some users prefer to use a panty liner for our intimate cream to avoid this. Anecdotally our customers are reporting a small amount of dishwashing liquid removes stains. Please ensure careful use of certain dishwashing colours and fabric types.

Where is Olive & Bee made?

Our Olive & Bee® products are made in Mount Barker, South Australia.

What is Olive & Bee® packaging made of?

Our packaging does not contain BPA and is phthalate free. We utilise 50% recycled plastic, which is the highest recycled content available for cosmetic tubes.

Can I order over the phone?

Yes, we can take a credit card payment over the phone. Please call our office on +61 (08) 8485 1952 during business hours.

What payment methods do you accept?

We accept Visa and Mastercard credit/debit cards, PayPal and EFT transfers.

Do your prices include taxes?

Yes. All Australian prices include GST. For international orders, prices are shown without GST. Please note that local taxes, import duties, and other fees may apply depending on your country.

Do you offer international shipping?

Yes, we ship to most places overseas. If you’d like to check whether we can ship to your location, please contact us.

What are the postage fees?

Standard delivery in Australia is a flat fee of $11.99 for up to 100 tubes.

Express delivery in Australia is a flat fee of $17.99 for up to 100 tubes.

International delivery is $26.99 AUD. Please note local taxes, import duties, and other fees may apply separate to postage fees depending on your country.

Are there distributor and wholesale prices?

If you would like to become a stockist of our product/please contact us via email at hello@oliveandbee.com.au.

Refunds and/or replacements

Olive & Bee is guided by Australian Consumer Law and will provide customer guarantees as required. Therefore, if a customer is not happy with the delivered product because it is faulty and/or doesn’t match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, Olive & Bee will not provide a refund. To discuss a specific order please contact us on 08 8485 1952.

If you have any problems with the delivered products, please contact us via email at hello@oliveandbee.com.au or by phone on 08 8485 1952 within 7 days of receipt of them. We will discuss your specific order and determine a best fit solution.

Disclaimer

Our product information is believed to be accurate and reliable; however, we cannot control or anticipate the conditions under which the products may be used, nor your particular circumstances.
Patch test on sensitive skin first.
Store in a cool dry place away from direct sunlight.
The nozzle of the tube for these products is protected by a metal tamper-resistant seal. Do not use if the seal has been punctured or is not visible. Return package to place of purchase.
Please refer to the ingredient list on your product package for the most up to date list of ingredients to ensure it is suitable to your personal use.
Keep out of reach of children.
In the unlikely event of a negative reaction, discontinue use and consult your medical practitioner.
The company is not liable for reactions caused by improper use of products.